Refund Policy

Refund Policy

Effective Date: 24th June 2025
Business Name: Qurapid Portal
Website: www.qurapid.ae

This Refund Policy outlines the conditions under which customers may be eligible for a refund when booking medical testing services via Qurapid. By using our services, you agree to the terms of this policy.

1. Nature of Our Service

Qurapid is an online referral platform that connects customers with licensed laboratories for sexual and reproductive health testing. We facilitate appointment scheduling and payment processing, but we do not provide or control the testing service itself.

2. Refund Eligibility

Refunds are available under the following conditions:

  • Before the Appointment: A full refund is available if the appointment is canceled at least 2 hours before the scheduled lab visit and no test has been initiated.
  • After the Appointment Time Has Passed: No refund will be provided if the customer fails to show up or arrives late and is unable to complete the test, unless due to an error from the lab or Qurapid platform.
  • Lab-Related Issues: If the lab cancels, is unavailable, or is unable to provide the booked service, Qurapid will either:
  • Offer a rescheduled appointment, or
  • Issue a full refund upon request.

3. Non-Refundable Situations

  • If the test has already been performed or processing has started
  • If a user provides incorrect personal information resulting in denied service
  • If the customer fails to follow lab instructions or policy
  • If a customer voluntarily decides not to proceed once at the lab

4. How to Request a Refund

To initiate a refund request, please contact us via:

Please include:

  • Your full name
  • Order ID or booking reference
  • Reason for cancellation or refund
  • Date and time of your appointment

5. Refund Processing Time

  • Approved refunds will be processed within 7–10 business days
  • Refunds will be made to the original payment method
  • Qurapid is not responsible for any delays caused by banks or payment processors

6. For In-Person Payments

If you choose to pay at the lab and later cancel your visit or the lab is unable to provide the service, you must contact the lab directly for a refund. Qurapid cannot refund payments not processed through our platform.

7. Modifications to this Policy

Qurapid reserves the right to update this policy at any time. Any changes will be posted on our website with an updated effective date. Continued use of our platform implies acceptance of the updated policy.

8. Contact Us

For questions regarding this policy:
Qurapid

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