Terms & Conditions

Terms and Conditions

Effective Date: 24th June 2025
Business Name: Qurapid Portal
Website: www.qurapid.ae

Please read these Terms and Conditions (“Terms”) carefully before using the Qurapid website or booking any services. By accessing or using our platform, you agree to be bound by these Terms. If you do not agree, please do not use our services.

1. About Qurapid

Qurapid Portal is an online referral platform that connects individuals with trusted, licensed diagnostic laboratories in the UAE for STD and reproductive health testing. We do not conduct testing ourselves; instead, we facilitate the process between users and laboratories.

2. Services Provided

  • Access to curated STD and reproductive health testing packages
  • Appointment booking with partner laboratories
  • Payment processing for selected services
  • Customer support for booking-related inquiries

Note: Qurapid is not a medical provider. We do not perform lab tests, issue diagnoses, or provide treatment.

3. Eligibility

To use Qurapid services, you must:

  • Be at least 18 years old
  • Provide accurate and complete personal information
  • Have legal capacity to enter into binding agreements
  • Customer support for booking-related inquiries

We reserve the right to refuse service to anyone for any reason, especially in cases of misuse, fraud, or false information

4. Booking and Payment

  • All bookings are subject to lab availability.
  • Payments can be made online via Stripe or in person at selected labs.
  • Payment is required before the appointment is confirmed (unless paying in person).
  • Prices are clearly displayed on our platform and are inclusive of referral and lab testing charges.

5. Cancellations and Refunds

  • You may cancel your appointment at any time.
  • Refunds are only available before the lab service is initiated.
  • To request a refund, email: info@qurapid.ae with your order ID or booking reference .
  • Refunds (if applicable) will be processed within 7–10 business days.

6. Lab Responsibility Disclaimer

Qurapid does not bear responsibility for:

  • The accuracy or quality of test results.
  • The timeliness of lab reporting.
  • Any clinical outcomes or follow-ups.

The responsibility lies solely with the accredited laboratories. Qurapid acts only as an intermediary.

7. User Responsibilities

You agree to:

  • Provide truthful and up-to-date information
  • Arrive on time at the lab
  • Comply with lab instructions and testing protocols
  • Not misuse or resell Qurapid services

Any misuse may result in cancellation of service and legal action.

8. Privacy

Your privacy is important to us. All personal and health-related information is handled in accordance with our Privacy Policy and UAE data protection laws.

9. Limitation of Liability

To the maximum extent permitted by law, Qurapid will not be liable for:

  • Indirect, incidental, or consequential damages
  • Losses arising from lab errors, delays, or third-party actions
  • Any medical decisions or outcomes based on lab reports

Total liability shall not exceed the amount paid for the service.

10. Intellectual Property

All content on Qurapid.com, including branding, text, design, and visuals, is the property of Qurapid Portal and may not be used or reproduced without written permission.

11. Governing Law

These Terms are governed by the laws of the United Arab Emirates (UAE). Any disputes shall be resolved through the UAE legal system.

12. Modifications

We may update these Terms at any time. Changes will be posted on this page with a revised “Effective Date.” Continued use of the platform implies your acceptance of the updated Terms.

13. Cancellation Policy

Cancellation Policy Cancel or reschedule your booking at any time — no fees, no hassle. Payments can be made online or in person for your convenience. Please note: QuRapid connects you with trusted labs; we do not perform the tests ourselves.

14. Contact Us

If you have any questions or complaints, please contact:
Qurapid Portal

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