Privacy Policy

Effective Date: 24th June 2025
Business Name: Qurapid Portal
Website: www.qurapid.ae

At QuRapid, we are committed to protecting your privacy and ensuring that your personal data is handled with care, transparency, and in accordance with applicable laws. This Privacy Policy explains how we collect, use, disclose, and protect your personal information.

1. Who We Are

QuRapid Portal is an online service that connects individuals with licensed diagnostic laboratories in the UAE for STD and reproductive health testing. We do not conduct tests ourselves, but we facilitate the connection and appointment process.

2. What Information We Collect

We collect and process the following types of personal data:

Personal Identification: Full name.
Contact Information: Phone number, email address, location
Booking Details: Test selection, preferred appointment times
Payment Details: Billing address, transaction records (handled securely via third-party payment processors like Stripe)
Health-Related Preferences: Information provided voluntarily for test panel selection or service customization (we do not store actual lab results)
Website Usage Data: IP address, device information, browser type, and usage behavior via cookies (for analytics and security)

3. How We Use Your Information

We use your data to:

Facilitate booking and coordination with partner labs
Process payments and send confirmations
Improve user experience and website performance
Communicate important updates, offers, and service alerts
Maintain platform security and fraud prevention

4. Data Sharing and Disclosure

We only share your information with:

Accredited Partner Laboratories (only the necessary data for appointment and sample collection)
Payment Processors (such as Stripe) to complete transactions
Service Providers assisting with website hosting, security, or customer service

We do not sell your data to third parties for marketing purposes.

5. Data Retention

We retain your personal data only for as long as needed to fulfill the purposes outlined in this policy, unless a longer retention period is required by law (e.g., financial or regulatory compliance).

6. Data Security

We use industry-standard security protocols (SSL encryption, firewalls, access controls) to protect your data. However, no method of transmission over the internet is 100% secure. We encourage users to take precautions (e.g., using strong passwords).

7. Your Rights

You have the right to:

Access your personal information
Correct or update inaccurate data
Request deletion of your data (unless retention is legally required)
Withdraw consent for certain processing activities

You may submit requests or concerns at: info@qurapid.ae

8. Cookies and Analytics

We use cookies for functionality, performance tracking, and user analytics (e.g., Google Analytics). You can adjust your browser settings to block cookies, but this may affect site performance.

9. Third-Party Links

Our website may contain links to third-party platforms or labs. QuRapid is not responsible for the privacy practices of those external sites. Please review their privacy policies separately.

10. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in laws or services. The updated version will always be available on our website with the effective date.

13. Contact Us

For any questions or privacy concerns, contact: